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Welcome to Riedel Sales Store at drinkinstyles.com. These Terms and Conditions govern your use of our website and purchases of our premium tableware collections. By accessing our site and making purchases, you agree to these terms in full.

Our terms reflect the refined nature of our products and our commitment to serving discerning customers who appreciate fine tableware. We aim for clarity in explaining your rights and responsibilities while maintaining the elegance you expect from Riedel.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users aged 18+ who wish to purchase premium tableware. By using our site, you confirm you meet all local legal requirements for online purchases.

1.2 Intellectual Property Rights

All content on drinkinstyles.com, including product designs, images, text, and the Riedel name, are protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take great care in accurately presenting our:

  • Glassware and drinkware collections
  • Tableware including plates, bowls, and cake stands
  • Cutlery and serving pieces
  • Specialty items like decanters and butter dishes

While we strive for accuracy, slight variations in color or design may occur due to monitor settings or the handmade nature of some items.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You confirm the payment method used is yours or you have authorization to use it.

3.3 Pricing

All prices are in GBP and include VAT where applicable. We reserve the right to adjust prices due to market conditions or errors, though we will honor the price at time of order confirmation.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship to most regions except certain remote areas and parts of Asia. International customers are responsible for any duties, taxes, or customs fees.

4.3 Delivery Issues

You must inspect deliveries immediately. Report any damage within 48 hours to [email protected] with photos of both the item and packaging.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original, unused condition with all packaging intact.

Non-Returnable Items

Due to their delicate nature and hygiene considerations, these cannot be returned unless faulty:

  • Opened crystal drinkware and decanters
  • Used cutlery sets
  • Opened salt & pepper sets
  • Personalized/monogrammed items

5.2 Return Process

  1. Email [email protected] within 15 days of receipt
  2. Include order number, item details, and reason for return
  3. We will provide return instructions and RMA number
  4. Repack securely in original packaging with RMA visible
  5. Ship to our Hull address via insured courier (customer’s expense)

5.3 Refunds

Refunds are processed within 5-7 business days (credit/debit) or 3-5 days (PayPal) after we receive and inspect the return. Original shipping costs are non-refundable unless we made an error.

5.4 Exchanges

Exchanges are subject to availability. Follow the standard return process and clearly state your desired replacement. You are responsible for price differences and additional shipping costs.

6. Customer Responsibilities

6.1 Accurate Information

You must provide complete, accurate delivery and payment information. We are not responsible for delays or failures due to incorrect details.

6.2 Prohibited Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Make fraudulent purchases
  • Resell our products without authorization

7. Limitation of Liability

Riedel Sales Store shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays beyond our reasonable control (e.g., natural disasters, strikes)
  • Minor variations in product appearance from website images
  • Proper care and use of products after delivery

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item(s) in question.

8. Privacy and Data Protection

Your privacy is important to us. All personal data is handled according to our Privacy Policy, available on our website.

9. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We may update these terms periodically. The current version will always be available on our website with the effective date noted.

11. Contact Information

For questions about these Terms or your order:

Riedel Sales Store
36 St Stephens Centre, Park St
Kingston upon Hull, GB CH3Z 2SZ
United Kingdom
Email: [email protected]

Thank you for choosing Riedel Sales Store. We appreciate the opportunity to provide you with tableware that elevates every dining experience.