At Riedel Sales Store, we take as much care with your satisfaction as we do in crafting our premium tableware collections. Should any item not meet your expectations, our refined returns process ensures a resolution worthy of our discerning clientele.

Our Returns Policy

We gladly accept returns of most items within 15 days of delivery, provided they are in original, unused condition with all packaging intact. Certain delicate items are excluded (see section below).

Important Exceptions

Due to their fragile nature and hygiene considerations, the following items cannot be returned unless faulty:

  • Crystal drinkware and decanters (if packaging has been opened)
  • Used cutlery sets
  • Opened salt & pepper sets
  • Personalized or monogrammed items

The Returns Process

  1. Initiate Your Return: Email our customer service at [email protected] within 15 days of receiving your order, using the template provided below.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Securely: Repack items in original packaging with all protective materials, including the RMA number visibly marked on the exterior.
  4. Ship Your Return: Send via insured courier to our Hull address (return shipping at customer’s expense unless item is faulty).
  5. Inspection & Processing: Allow 3-5 business days after we receive your return for quality inspection and processing.

Refund Timeline & Methods

Once approved, refunds are processed within:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

Refunds are issued to the original payment method. Shipping costs are non-refundable except in cases of our error.

Exchange Requests

For exchanges (subject to availability):

  1. Follow the standard returns process above
  2. Clearly state your desired replacement item in your return request
  3. We’ll process the exchange once the original item is received and inspected
  4. You’ll be responsible for any price differences and additional shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Riedel Customer Service,

I would like to initiate a return for the following item(s) from my order #[Order Number]:

Item Name: [Product Name]
Quantity: [Number]
Reason for Return: [Please specify – e.g., damaged, incorrect item, change of mind]

For exchanges, please send: [Desired Replacement Item]

Shipping Address:
[Your Name]
[Your Address]

Please advise next steps at your earliest convenience.

Kind regards,
[Your Name]
[Your Email]
[Your Phone Number]

Return Shipping Address

Riedel Sales Store – Returns
36 St Stephens Centre, Park St
Kingston upon Hull, GB CH3Z 2SZ
United Kingdom

For international returns outside the UK, please contact us first for customs documentation requirements. Duties and taxes for returns are the customer’s responsibility.

Should you require any assistance with your return, our customer service team is pleased to help at [email protected].