At DrinkInStyles (Riedel Sales Store), we’re committed to making your premium tableware shopping experience as seamless as our crystal decanter spouts. Below you’ll find answers to our most commonly asked questions about our products, delivery, and services.

Product Information

What types of tableware do you specialise in?
We curate a premium collection including:
  • Glassware (Riedel wine glasses, decanters, drinkware)
  • Dinnerware (Denby stoneware bowls, plates, cake stands)
  • Cutlery (Arthur Price sets, forks, knives)
  • Serving pieces (jugs, pitchers, gravy boats, serveware)
  • Table accessories (butter dishes, salt & pepper sets, egg cups)
Each piece is selected for its quality craftsmanship and ability to elevate your dining experience.
Are your products suitable for special occasions?
Absolutely! Our premium tableware is perfect for hosting and gifting. Many customers choose our Riedel glassware for weddings, anniversary gifts, or to commemorate special occasions. The timeless elegance of our pieces makes them ideal for creating memorable dining experiences.

Ordering & Account

How do I create an account?
While you can check out as a guest, creating an account allows you to track orders and save your preferences. Simply proceed through checkout and you’ll be prompted to create an account with your email and a password.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the packing process.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with 256-bit encryption for your peace of mind.
Is my payment information secure?
Absolutely. We treat your security with the same care we give to packaging fragile crystal. Our payment processing uses enterprise-grade 256-bit encryption, and we never store your full payment details on our servers.

Shipping & Delivery

Where do you ship?
We offer global delivery to most countries, excluding certain remote locations and parts of Asia. If you’re unsure about delivery to your location, please email our team at [email protected] before ordering.
What are my shipping options?
We offer two shipping methods:
  1. Standard Shipping (£12.95): Via DHL or FedEx
    • 1-2 business days processing
    • 10-15 day delivery window after dispatch
    • Full tracking provided
  2. Free Economy Shipping: For orders over £50 via EMS
    • 1-2 business days processing
    • 15-25 day delivery window after dispatch
    • Basic tracking included
During peak seasons (like Father’s Day), processing times may extend by 1-2 days.
How are fragile items packaged?
Each piece is packed with the care we’d use for our own tableware:
  • Premium protective wrapping for fragile items
  • Reinforced corners on all boxes
  • Climate-controlled storage before dispatch
  • Discreet packaging (no brand markings)
Our customers frequently compliment our packaging, describing it as “like opening a present from a friend who really cares.”

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date for unused items in their original packaging. To initiate a return:
  1. Email our Hull-based team at [email protected]
  2. Include your order number and reason for return
  3. We’ll provide return instructions
Please note: Return shipping costs are the customer’s responsibility, and we recommend using tracked services for valuable items like crystal decanters or porcelain serveware.
What if my item arrives damaged?
While we take every precaution with packaging, if your item arrives damaged, please email [email protected] within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as appropriate.

Additional Questions

Do you offer gift wrapping?
All our items come in elegant, discreet packaging suitable for gifting. While we don’t offer additional gift wrapping, our presentation is designed to make unwrapping a pleasure. For corporate gifting or special requests, please contact us before ordering.
Can I purchase wholesale or for my restaurant?
We occasionally work with hospitality businesses. Please email [email protected] with details about your establishment and requirements, and our team will be happy to discuss options.

Still have questions? Our knowledgeable team combines British hospitality with global shipping expertise. Contact us at [email protected] — we’re happy to help you select the perfect pieces for your table.